Terms and Conditions

Terms of Use of the Website



Services by Retail Genius

Retailgenius is an online platform that facilitates the online sale and purchase of branded merchandise and services offered by Retailgenius and its various affiliated/registered merchants/vendors/service providers at a discounted price.

Eligibility to use the Website

Prices & Payments

Retailgenius attempts to provide You with the best prices possible on products and services You buy from the Website. You agree to provide correct and accurate credit/debit card details to the approved payment gateway for availing Services on the Website. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law. Retailgenius expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/debit card.

Third Party Terms

Retailgenius will accept no liability or responsibility to the customers for the quality of goods or services provided by the merchants or any loss, damage or injury that maybe caused to the customers by any act or oversight whatsoever of the partnering merchants.
The Website makes available general third party information such as, product catalogues, lists of authorized dealers, reports/news, entertainment, technology and features, advertisements including videos, images and photographs of the products and other data from external sources ("Third Party Content").
Third Party Content would also be available to You on the email received by You from Retailgenius. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable. Retailgenius does not provide any guarantee with respect to any the Third Party Content and Retailgenius shall not be held liable.

Immunity and Limitation of Liability

You agree to indemnify, defend and hold harmless Retailgenius including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Retailgenius that arise out or, result from obligation to be performed by You pursuant to these Terms of Use.
Furthermore, You agree to hold Retailgenius harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website, any claim that Your material caused damage to a third party, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.

Violation of the Terms of Use

You agree that Retailgenius may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if Retailgenius determines that You have violated these Terms of Use or Additional Terms. You also agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreversible harm to Retailgenius. Your consent to Retailgenius obtaining any injunctive or equitable relief that Retailgenius deems necessary in such circumstances.
You agree that Retailgenius may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to):

If Retailgenius does take any legal action against You as a result of Your violation of these Terms of Use, Retailgenius will be entitled to recover from You, and You agree to pay, all reasonable attorneys' fees and costs of such action

Termination Terms

The Terms of Use will continue to apply until terminated by either You or Retailgenius as set forth below, You may do so by:

Retailgenius may, at any time, with or without notice, terminate the Terms of Use (or portion thereof, such as any individual Additional Terms) with You if You breach any of the provisions of the Terms of Use, the Privacy Policy or any other terms, conditions, or policies that may be applicable to You from time to time (or have acted in a manner that clearly shows that You do not intend to, or are unable to, comply to

Any purchase of the Products from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandize or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Products purchased are not transferrable to any third party for profit. Accordingly, RetailGenius reserves the right to cancel any orders that classify as 'Bulk Order' as determined by RetailGenius as per certain criteria. Any rewards or benefits provided by RetailGenius and used by You for placing the 'Bulk Order' will not be refunded. An order can be classified as 'Bulk Order' if it meets certain criteria adopted by RetailGenius for the purpose of identifying 'Bulk Order', including but not limited to:

Retailgenius.com is a one stop online market place (Internet based portal).

You will be eligible to use the website conditioned on acceptance of all the terms and conditions specified

Any amendments made in the terms and conditions will be at the sole discretion of Retailgenius

Any changes made to the Terms of Use, Retailgenius shall not have to alert you. The amended Terms of Use shall be made available on the Website. You are requested to frequently visit the home page Retailgenius.com to view the current terms

By using the services provided or browsing the website you agree to the terms and conditions and privacy policy of Retailgenius. Retailgenius shall not be liable to deliver any items purchased by customers in locations outside Sri Lanka

The Services/Offers are not offered to customers under the age of eighteen (18) or to any Users suspended or removed from the Retailgenius system. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services/offers under the laws as applicable in Sri Lanka. You may avail the Services provided Your legal guardian in accordance with the applicable laws

Retailgenius reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time

Notwithstanding anything to contrary, Retailgenius's entire liability to you under these Terms of Use or otherwise shall be the refund of the money charged from you for any specific voucher or product or service, when an unlikely liability arises

In no event shall Retailgenius, its officers, directors, employees, partners or suppliers be liable to You, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever. Including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Retailgenius has been advised of the possibility of such damages

            1.The limitations and exclusions in this section apply to the maximum extent permitted by applicable law

            2.Requests by law enforcement or other government agencies

            3.Request by You

            4.Discontinuance or material modification of the Website or any service offered on or through the Website unexpected technical issues or problems    

            5.Not accessing the Website

            6.Closing Your accounts for all the Services that You use

      There may be certain orders that RetailGenius is unable to process or pass on buyer's order to the seller and must cancel. Some situations that may result in RetailGenius’s inability to process or pass on buyer's order to the seller include, without limitation, non- availability of the Website service, force majeure, credit limitations or suspected fraud

      Governing Law

      These Terms of Use and all transactions entered into on or through the Website and the relationship between You and Retailgenius shall be governed in accordance with the laws of Sri Lanka without reference to conflict of laws principles. You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between You and Retailgenius shall be subject to the exclusive jurisdiction of the courts.

      Report Abuse

      In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Website, please report to Retailgenius customer support

      Privacy Policy

      The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Retailgenius in respect of the Website.

      General Provisions

      Notice: All notices of Retailgenius will be served by email or by general notification on the Website. Any inquiries to the Terms of Use should be sent to Retailgenius customer support.

      Assignment: You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party only Retailgenius has rights under the Terms of Use to freely transfer to any third parties without the requirement of seeking Your consent.

      Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Term of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible.

      Waiver: Any failure by Retailgenius to enforce or exercise any delivery of the Terms of Use, or any related right, shall not constitute a waiver by Retailgenius of that provision or right.

      Feedback and Information

      Any feedback You provide to this Website shall be deemed to be non-confidential. Retailgenius shall be free to use such information on an unrestricted basis and You represent:

      Applicable Law

      The Site and the Terms and Conditions herein contained shall be governed and construed in accordance with the laws of Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will govern all matters relating to the Site without giving effect to any principles of conflict of laws.

      Credit Card

      RetailGenius.com uses a technology called SSL (secure sockets layer) with 128-bit encryption key to keep your personal information safe and confidential as it travels from your computer to our servers. SSL is an encryption technology that scrambles/encodes a message so that only the recipient can unscramble the data. All of the ordering information you provide is encrypted by your SSL enabled browser BEFORE it gets sent.
      All the payment related information such as Credit Card Details are collected & kept with the relevant banks while the rest of the information such as Name, Email, Phone number that had been collected here is for RetailGenius.com use only. A convenience fee of 3% will be charged on the transaction value for all credit/debit card transactions.

      Return Policy

      For any payments made online refunds requests has to be submitted through email : info@retailgenius.com, Depending on the Cancellation policy your card will be refunded. RetailGenius.com is committed to providing you with a simple and efficient refund process. The Amount will be refunded to the Credit Card which was used at the time of online purchase.
      Please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. RetailGenius.com has no influence over these timescales.
      The refund should be converted to your local currency by your credit card company. How your purchase is processed will determine what shows on your card statement. However, your statement will ALWAYS show "RETAILGENIUS" somewhere in the subject line.

      Products ordered for commercial resale and not for self-consumption;
      Multiple orders placed for same product at the same address;
      Bulk quantity of the same product ordered;
      Invalid address given in order details; or
      Any malpractice used to place the order.


      Your feedback does not contain confidential/ proprietary information of You or of third parties

      Retailgenius is not under any obligation of confidentiality, express or implied, with respect to the feedback

      Retailgenius may have something similar to the feedback already under consideration or in development

      You are not entitled to any compensation or reimbursement of any kind from Retailgenius for the feedback under any circumstances

      © RetailGenius 2024. All rights reserved.